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Google Reviews

Premier Optical

5.0

Based on 246 reviews

Val Aigbogun

23:47 09 Dec 22

I had a wonderful experience at Premier Optical & had to give a review. The customer experience was awesome and Amin... paid special attention to my eye needs. He went as far as ensuring the frames sit perfectly on my face the day I picked them up. I hadn't experienced such attention to detail and customer well-being before. Nice one!read more

Blair Scott

00:37 23 Nov 22

Absolutely the best experience I have ever had buying glasses, if I could give more than 5 stars I would. Customer... service was amazing, he actually took the time to help me find glasses I was happy with and adjusted multiple pairs to fit me. Quick turnaround time getting glasses finished and even took the time to polish the edges of the lenses. Very impressed with the quality and service I received, you will not be disappointed. Also they have a huge selection of frames. Very happy to have found Premier Optical.read more

Wichael

17:00 16 Nov 22

I had a great experience at Premier Optical. I was looking to salvage my broken frames, and Amin was knowledgeable and... professional in helping me find a replacement. He was able to refit my old lens into new frames skilfully and quickly. I am very satisfied and would definitely recommend their services!read more

Garfield Gz

04:34 26 Aug 22

Premier optical provided great experience for my eye exam and glasses. The lenses are very clear. It doesn’t gather... dust at all and barely have water residue after washing. The shop owner also helped my adjust the frame to my liking despite I’m a bit too particular. Thanks for the great experience!read more

Robert Swanstrom

15:52 06 Aug 22

Best experience ever for eyeglasses. Amin was very helpful and so friendly with finding me frames that would work well... with prescription. Great selection of frames to choose from. My prescription was a challenge to meet and Amin helped by reaching out to Germain made optical lens companies to achieve a perfect solution. Highly recommendread more

M Z

00:05 04 Aug 22

Friendly and Professional! They're amazing at premier optical, I went there with my family and they treated us so... kindly that I was almost surprised by their friendliness and professionalism. They cleaned everything plus they were still keeping all the pandemic rules with masks and everything. They have a great selection of sunglasses and eyewear, after the exam we were able to browse through a huge variety of frames. They have like 200 frames there. Another thing I liked is the parking, it is right behind the shop in the apartments. The equipment was very clean and the insurance claims were fast. They process everything there. Thank you Premier Optical.read more

Marvin Wang

23:16 13 Jul 22

Great place to pick up glasses especially name brands. Amin is very friendly and provides great service while offering... great deals and fair prices. Would come back for my next pair in the foreseeable future.read more

Aryaman Singh

19:27 09 Jul 22

Repaired my glasses free of charge, amazing and incredibly helpful staff. I even learned a few things about how glasses... are constructed. When I need to buy new glasses, this store would be my top choice.read more

Nushaab Syed

03:02 05 Jul 22

Received an eye exam and picked out frames here in the past. Amin was here to help through the whole process, and was... extremely transparent. After I had broken my glasses a few months down the line, he kindly offered to repair them. A great experience, and the perfect 'neighbourhood' optician.read more

Doug Minaker

15:22 28 Jun 22

I have been here several times over the last few weeks for prescription and sun glasses. Amin has been a pleasure to... deal with! He is very knowledgeable and genuinely cares for his customers. He is very personable and takes his time to find out exactly what you want and then goes above and beyond to deliver the best service and highest quality possible. I have nothing but good to say about this store. So happy I found it!read more

Jane Barker

20:14 25 Jun 22

So accommodating! My son’s ray ban frames were in stock and the owner made them up for us in 30 minutes! No waiting 2... weeks!! A wide selection of designer frames as well. Thanks again for your superior customer service!!!!read more

George Liu

18:02 20 Jun 22

Amin was excellent in helping me get contact lenses. He is professional, transparent, efficient and answers all your... questions. I highly recommend his services.read more

Ali Shariatmadari

17:11 08 Jun 22

Super amazing and friendly service from Amin! Walked in to get my glasses readjusted and this is the best fit for... glasses I've ever gotten. Will definitely visit more!read more

Sanon Liu

19:32 25 May 22

I had a great experience with Premier Optical getting new glasses. They have a wide selection of frames and their... customer service is amazing. Their staff is very attentive, detail-oriented, and customer-focused. Would definitely recommend this place to anyone looking to upgrade their eyewear!read more

Bhupinder Saini

02:35 14 May 22

Excellent Service. Owners are really nice and helpful. Store has good selection for glasses. My go to store for glasses... from now on. Had a really good time while choosing my glasses. Definitely recommended.read more

Nisarg Trivedi

15:05 12 May 22

Awesome experience..!! The owner Amin is so friendly and a decent person. I bought 3 pairs of glasses at a great price.... The range of collection at this place is huge and at an affordable price too.read more

stevie huang

00:42 21 Apr 22

this is easily the best glasses store in the region, probably the planet. the owner is one of kind because he actually... cares. i can see the world more clearly because of this man.read more

Elchin Nuriyev

17:11 13 Apr 22

Very amazing place in terms of having a good service. Have received all of my family members glasses from this place... and very happy with the quality and service. The kids are happy as well with their glasses. Special thanks to Amin as he tried his best to accommodate ou requests in terms of service and quality. Definitely recommend if you wanna get better service and qualityread more

Kesojan P

06:28 11 Apr 22

Amin is by far the most knowledgeable and professional individual I’ve met when it comes to eyeglasses. He was really... polite, genuine, and experienced. The best optical store in Waterloo!read more

Ashley Phillips

21:18 06 Apr 22

This place is not only beautiful, but both the owner, Amin, and the doctor were so very lovely, kind and helpful. Amin... went out of his way helping me pick out the perfect frames and the best lenses for what I’d need them for. I never felt pressured or rushed. I would recommend this place to any and everyone in need of an eye exam, new glasses, or both!read more

Wangster

20:02 05 Apr 22

I recently bought a pair of progressive glasses from premier optical. The owner is very knowledgeable and experienced.... I am wondering so long whether I should switch to progressive from singer vision. I am afraid I will have trouble to wear them after hearing a lot of bad experience about progressive glasses. Amin did great measurement for my lenses, the minutes I put on I have no problem with it. Now I can see closer clearer. Thank you! Liread more

Sabina M

02:40 31 Mar 22

Amazing service ! The owners are so kind and the prices are so much more reasonable then a lot of other places. They... really go above and beyond for their customers. I’ve never had glasses before and they explained and answered everything in detail. I was really happy with the eyeglasses I chose there and they had so much selection. Amazing deals, amazing people, and just a great atmosphere where you feel at home.read more

Grace Jonna Gladwell

22:36 02 Mar 22

Buying glasses is usually a very frustrating experience for me. Premier Optical was amazing!! Staff was personable,... patient, enthusiastic and honest. The onsite optometrist was very attentive and did not rush the appointment at all. Highly recommended :)read more

Stacey Schmiedtke

13:48 23 Feb 22

Our experience was amazing! Amir was so helpful, knowledgeable, kind and patient! Love the sunglasses my husband and I... received. Beautiful looking place inside as well. They worked around our schedule with the eye doctor coming in as well. Just amazing!!read more

Sally

18:53 14 Feb 22

I have never been so happy with a glasses care experience before. Very helpful and friendly staff. Amin is very nice,... and with his help, I found a beautiful pair of glasses here! It suits me very well. They quickly made the lens, and I got my new glasses in about ten minutes. Amin explained each type of lens patiently. Best price and patient service. I’m happy with the experience here and highly recommend coming here. 👍read more

Rohit G

19:16 10 Feb 22

I broke my glasses and they were bent so badly that I didn’t think it could be fixed But, premier optical managed to... fix it in just 20 minutes and didn’t even charge me for it. Great service and would highly recommend this placeread more

Jeff Bender

00:44 28 Jan 22

Premier optical helped me find a pair of glasses that I'm extremely happy with. Amin took the time to discuss several... options for glasses. He is honest and upfront. I was surprised at how fast my glasses were ready for pickup and this was communicated very clearly to me. I look forward to buying future glasses from him.read more

Kennedy Weir

23:07 24 Jan 22

Very kind and helpful staff. I had a poor experience at a different clinic and due to my frightening family history... decided to try a new place (but was hesitant after what happened). The eye doctor at Premier took me very seriously and did a thorough checkup. Amin helped me to pick out great pair of glasses which were ready very quickly. I am overall quite happy with my experience!read more

Noor Abdulle

01:28 16 Dec 21

Amir was very welcoming and helpful he made me feel comfortable and addressed all my concerns. He was great at... explaining everything to me and the doctor went above and beyond to make sure I had everything I needed. The store had a great selection of frames to pick from. I highly recommend coming here for all your eye care needs.read more

Cindy Wei

01:03 25 Nov 21

My bf and I both got eyeglasses form here. The frames and lenses were of high quality and reasonable price. The owner... was so nice and patient! Highly recommend to everyone!read more

Jordan Bartke

12:55 24 Nov 21

Easily the best eyeglass shop in K-W. Tons of huge brand names and normal, sleek, modern styles. I found 4-5 different... frames that I wanted here compared to 1-2 at other places because other places have a lot of weird looking glasses nowadays. The shop owner is also a proper gentleman and was very helpful through the whole process of getting an professional eye exam, prescription, picking the right lenses, and finding the right style of frames for myself. Will be going back again for sure.read more

Fiona Zhao

00:59 23 Nov 21

It was a great experience!! My glasses were accidentally damaged by me, and the owner was very serious to help me... repair them! That really helped me a lot! Thank you very much owner!! There are many styles of glasses in the shop are very good-looking, and the equipment is also very complete. The owner is very professional and patient！ Highly recommend this shop!read more

Yipeng Huang

23:38 13 Nov 21

I was wondering how could this store have all 5-star comments without any bad feedback. And here I am with another... 5-star review for the very comfortable experience and great service! The owner is super patient and friendly, served us for over one hour to ensure we understand and be happy with all the choices and deals. Do definitely give it a try.read more

Aman Deep Sharma

19:54 01 Nov 21

Excellent Experience!!! I would highly recommend this place. I got my frames with lenses from this place. I checked... many places in GTA area and couldn't find any place more satisfying that this. They have a wide range of trending, high quality and beautiful frames. Owner is super kind and highly skilled. He helped me to select the frame and provided me the best price for both frames and lenses. Definitely a FIVE star place.read more

Jeanette Bissoon

01:00 16 Oct 21

I had an excellent experience getting my new glasses. Amir provided great service - he was patient and very helpful... throughout the process. I highly recommend getting your glasses at Premier Optical! I plan to get my next pair there.read more

Angela Li

00:39 08 Oct 21

Came here originally on a Saturday when one lens popped out of the frame of my glasses and I needed an emergency... repair--Amin was incredibly kind, considerate and patient with me both on the phone when I called to ask and when I came in for the repairs. Glasses were well-cleaned and fixed up good as new! A few months later after doing my eye exam, I decided to come in to order a new pair. Amin explained my options clearly to me, answered all my questions about my options, and was really understanding of my budget. Thank you so much for all your help!! Definitely will recommend to any friends needing glasses.read more

Rachel

01:52 26 Sep 21

This place is phenomenal. I came here because I read good reviews and my expectations were fulfilled. The service I... recieved was great. At previous optometrists, I felt I was being pressured...but here, they truly want you to get the best glasses suited for you, at a price that is suited to your budget! They are patient, honest, kind, and willing to help. The doctor was also very truthful and made the eye test experience very smooth. He is clearly passionate about his work and he cares about patients eye safety. Do visit this place.read more

Nickolas Goetz

11:13 15 Sep 21

Really positive experience selecting a new pair of glasses at Premier Optical. I was particularly impressed with the... quick turn around time and really attentive communication. Amin did an excellent job discussing and explaining the pros and cons of each different type of lens which was very appreciated. I would highly recommend Premier Optical if you are looking for a new pair of glasses.read more

Helga F

19:38 09 Sep 21

Excellent experience. Amin took his time to find the right frame for me. He explained everything. All the different... options for lenses. No up selling, just the options that would work for me. I have never had a pair of glasses the fit perfectly from day one. Thanks so much!read more

Jaishree Bala

18:41 18 Aug 21

I don't usually leave reviews but this time I'm making an exception, they really have great, friendly and kind customer... service. They are very helpful and nice! I am extremely happy with my experience there. I definitely 100% recommend going here.read more

Minh Vo

22:50 12 Aug 21

Wonderful customer service from Amin, the owner/optician. He was very kind, patient, and thorough. They also have very... fashionable frames, many high-end glasses as well. Glad I chose this location to do my eye exam. The optometrist was also nice and knowledgeable. Will be back here for future eye exams or the next time I need glasses! Highly recommended!read more

Cristiano

00:36 29 Jul 21

Helped my with my glasses and did them perfect. I had an issue and they got fixed right away. I highly recommend. Amin... is great to deal with and very friendlyread more

Denis Citaku

18:34 20 Jul 21

I'm usually very lazy to give feedback but this experience really made me go here and write something good. For me it... was best experience of buying new glasses! The guy working there is very calm, honest and patient with their clients. He wants to make sure that you're happy with what you're getting. So just keep up with your honest work. I would give more than 5 stars if I can. Thanks!read more

Jason Wu

01:14 06 Jul 21

Definitely the best experience I've had in any glasses store. The store was extremely clean and organized, I really... appreciate the amount of attention to details the owner put in. The shopping experience was great too, I got my lenses selected and purchased all within 30 minutes. The owner was very knowledgeable and gave great recommendations.read more

bummy

18:04 29 Jun 21

Extremely helpful, kind and professional service. The store is very clean and well maintained with a wide range to... frames. Beautifully decorated and organized. Went in with my husband to get a new frame and lenses; Dr. Amin was very informative, patient and kind towards us; it was our first time at an optician in Waterloo and there are not enough words to adequately describe the genuine care and incredible service we received. We will definitely be going back.read more

Connor Wright

19:20 21 Jun 21

Helpful and professional! Amin helped me super quickly and efficiently when my glasses broke, helping me find the... correct replacement frames and switching my lenses over. All during my 30 minute lunch break! I won't even think about going anywhere else in the future, this place is the best.read more

Nolan M

04:43 18 Jun 21

We were scattering around town to find some prescription sunglasses as soon as possible and we called Premier and they... told us they would do their best to get them on time within a couple days (which is pretty crazy) we were amazed when just two days later they were in and fit amazing and prescription was on point. He was very nice to us and we will definitely be switching here for the future! great job premier.read more

Raymond Liu

22:15 10 Jun 21

Outstanding service. The owner is a very friendly and understanding individual who helped me find exactly what I was... looking for, at a reasonable price. Would recommend to anyone, especially students, looking for a new pair of glasses.read more

G K

13:31 03 May 21

He is very nice and helpful, not just did a fantastic job also he will explain / answer all the technical questions. I... recommend people to take a try. I am a customer not usually write a review. But this is first glasses I got that will not burred the far view after focus on the computer hours of work.read more

MJ Chen

02:51 16 Apr 21

Definitely recommend this place! The gentleman there is just so kind and friendly that has helped me twice with my nose... pads and FOR FREE. I volunteered to pay him for the niceeee service but he kindly refused. It definitely worths a visit if you are looking for glasses or having any issues per your own glasses! That’s why I’m not even surprised when all ratings are 5 stars for this shop! Again, RECOMMEND this place!read more

Aio TA

13:35 23 Mar 21

This place is the best! Very friendly, very helpful, lots of choices, good prices, great doctor. For sure I'm coming... back here anytime I need! Thank you very much! Alexandre T.read more

Xuanyu Zhou

05:06 10 Mar 21

The staff were super nice and very patient with me when I was selecting glasses frames. The price is fair and... acceptable. Perfect experience!read more

krishnaprem pasumarthy

19:33 06 Feb 21

Had a great experience buying lenses from Premier Optical. The store owner Amin, is very professional, friendly and... knowledgeable. He showed me all the available options without pushing anything. He also made a small repair to my sunglasses for free. Very satisfied overall and would highly recommend Premier Optical.read more

Nicola Allain

22:38 30 Jan 21

absolutely amazing customer service! ordered 2 pairs of glasses and had them within a week! fit perfectly and best... lenses I have ever had. Tutorial on how they work and always available for adjustments on the frames. would definitely recommend to family and friendsread more

Weixiang Song

15:37 22 Jan 21

The owner is very friendly and helpful. The price is very reasonable for everything. He's not trying to sell you the... most expensive products but to help me to choose the most suitable ones. The deals from the store is also very sweet. I will definately come back for other optical stuff I need.read more

Josh Durston

20:36 06 Jan 21

I purchased a pair of glasses at Premier. The service was excellent, and the owner was very helpful in guiding me... through the decisions regarding frame and lens choices. He is very knowledgeable about his products. It was impressive to see the computer controlled machine cutting my lens to precisely match the frames. I unfortunately damaged my new lenses shortly after getting them. The owner took care of the warranty process and had me fixed up within a week. Thanks.read more

Sahibjeet Singh Taneja

03:02 01 Jan 21

They have decent collection of mostly all brands. Compared to other places they had provided the best deal exactly upto... my budget with type of glasses i was looking for. I went to check the collection with no mind to buy one but eventually end up buying one as they got really amazing collection and over the top they were offering discounts on all. The owner was very helpful and answered all my queries. I would really recommend this place if you need looking for nice quality and service.read more

Yukki Y

19:52 31 Oct 20

The experience is superb. I have indeed visited many other places before I eventually decided to get my pair of... eyeglasses here. There are many things you will find compelling in this beautiful store: clean environment, wonderful customer service, cutting-edge technology, great pricing. For me personally, I was extremely pleased with the amazing knowledge of the owner and the fantastic collection of the eyeglasses. If you are a lady or a gentleman that looks for both fashion and quality, you will be very pleased with this store. I was so pleased that I decided to extend the favor and wrote my first review on Google Review.read more

Jio Wang

16:09 03 Oct 20

I decided to get a pair of contact lenses for the first time and I had an amazing experience at Premier Optical. First... of all, the owner is amazing!!! He really takes his time to explain, guide and recommend the right pair of contact lenses for you. As a first time contacts owner, I had a difficult time putting on and removing the lenses, but he took his time to guide me through the process. He even gave me another pair of different contact lenses so that I can compare and choose the right one based on my comfort. Not only was the service excellent, but you can tell that he is truly passionate about what he does!read more

Hannah Park

16:59 28 Sep 20

The service is impeccable here! I went to Premier Optical to get my glasses nose pads fixed and not only did they fix... them for free, but they also readjusted them to fit onto my nose comfortably! The optician is so friendly & generous and the place is very clean and proper (just having opened in February). Will definitely come back!read more

Castañeda Ochoa, Jorge

19:45 16 Sep 20

Shop is right across the street from the university so it's super convenient if you study or work at U Waterloo. Amin... was super friendly. The shop has a large selection of frames, but with his help, choosing the right ones for my budget was easy. Everything was fast as well. He booked me for the eye examination on the same day and had my glasses ready in less than a week. I even got an extra bottle of cleaning fluid for the lenses as a courtesy. Overall, very happy with my purchase. It just feels great to support a family owned, local business with nice selection and friendly staff.read more

Jennifer Wu

01:17 11 Sep 20

The eye exam went very smoothly and I'm very happy with the glasses and contact lenses I bought! Amin spent over an... hour helping me pick out a new frame and explaining to me the different types of lenses available, which was super helpful especially because my prescription is quite high. Additionally, he was super accommodating with shipping my purchases to my new address, and kept in touch to ensure I was happy with my purchase. COVID-19 protections were also well done; everyone was wearing masks the entire time and constantly sanitizing everything. I'd highly recommend them!read more

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