Premier Optical

5.0

Based on 118 reviews

Nickolas Goetz

11:13 15 Sep 21

Really positive experience selecting a new pair of glasses at Premier Optical. I was particularly impressed with the... quick turn around time and really attentive communication. Amin did an excellent job discussing and explaining the pros and cons of each different type of lens which was very appreciated. I would highly recommend Premier Optical if you are looking for a new pair of glasses.read more

Helga F

19:38 09 Sep 21

Excellent experience. Amin took his time to find the right frame for me. He explained everything. All the different... options for lenses. No up selling, just the options that would work for me. I have never had a pair of glasses the fit perfectly from day one. Thanks so much!read more

Jaishree Bala

18:41 18 Aug 21

I don't usually leave reviews but this time I'm making an exception, they really have great, friendly and kind customer... service. They are very helpful and nice! I am extremely happy with my experience there. I definitely 100% recommend going here.read more

Minh Vo

22:50 12 Aug 21

Wonderful customer service from Amin, the owner/optician. He was very kind, patient, and thorough. They also have very... fashionable frames, many high-end glasses as well. Glad I chose this location to do my eye exam. The optometrist was also nice and knowledgeable. Will be back here for future eye exams or the next time I need glasses! Highly recommended!read more

Cristiano

00:36 29 Jul 21

Helped my with my glasses and did them perfect. I had an issue and they got fixed right away. I highly recommend. Amin... is great to deal with and very friendlyread more

Denis Citaku

18:34 20 Jul 21

I'm usually very lazy to give feedback but this experience really made me go here and write something good. For me it... was best experience of buying new glasses! The guy working there is very calm, honest and patient with their clients. He wants to make sure that you're happy with what you're getting. So just keep up with your honest work. I would give more than 5 stars if I can. Thanks!read more

Jason Wu

01:14 06 Jul 21

Definitely the best experience I've had in any glasses store. The store was extremely clean and organized, I really... appreciate the amount of attention to details the owner put in. The shopping experience was great too, I got my lenses selected and purchased all within 30 minutes. The owner was very knowledgeable and gave great recommendations.read more

bummy

18:04 29 Jun 21

Extremely helpful, kind and professional service. The store is very clean and well maintained with a wide range to... frames. Beautifully decorated and organized. Went in with my husband to get a new frame and lenses; Dr. Amin was very informative, patient and kind towards us; it was our first time at an optician in Waterloo and there are not enough words to adequately describe the genuine care and incredible service we received. We will definitely be going back.read more

Connor Wright

19:20 21 Jun 21

Helpful and professional! Amin helped me super quickly and efficiently when my glasses broke, helping me find the... correct replacement frames and switching my lenses over. All during my 30 minute lunch break! I won't even think about going anywhere else in the future, this place is the best.read more

Nolan M

04:43 18 Jun 21

We were scattering around town to find some prescription sunglasses as soon as possible and we called Premier and they... told us they would do their best to get them on time within a couple days (which is pretty crazy) we were amazed when just two days later they were in and fit amazing and prescription was on point. He was very nice to us and we will definitely be switching here for the future! great job premier.read more

Raymond Liu

22:15 10 Jun 21

Outstanding service. The owner is a very friendly and understanding individual who helped me find exactly what I was... looking for, at a reasonable price. Would recommend to anyone, especially students, looking for a new pair of glasses.read more

G K

13:31 03 May 21

He is very nice and helpful, not just did a fantastic job also he will explain / answer all the technical questions. I... recommend people to take a try. I am a customer not usually write a review. But this is first glasses I got that will not burred the far view after focus on the computer hours of work.read more

MJ Chen

02:51 16 Apr 21

Definitely recommend this place! The gentleman there is just so kind and friendly that has helped me twice with my nose... pads and FOR FREE. I volunteered to pay him for the niceeee service but he kindly refused. It definitely worths a visit if you are looking for glasses or having any issues per your own glasses! That’s why I’m not even surprised when all ratings are 5 stars for this shop! Again, RECOMMEND this place!read more

Aio TA

13:35 23 Mar 21

This place is the best! Very friendly, very helpful, lots of choices, good prices, great doctor. For sure I'm coming... back here anytime I need! Thank you very much! Alexandre T.read more

Xuanyu Zhou

05:06 10 Mar 21

The staff were super nice and very patient with me when I was selecting glasses frames. The price is fair and... acceptable. Perfect experience!read more

krishnaprem pasumarthy

19:33 06 Feb 21

Had a great experience buying lenses from Premier Optical. The store owner Amin, is very professional, friendly and... knowledgeable. He showed me all the available options without pushing anything. He also made a small repair to my sunglasses for free. Very satisfied overall and would highly recommend Premier Optical.read more

Nicola Allain

22:38 30 Jan 21

absolutely amazing customer service! ordered 2 pairs of glasses and had them within a week! fit perfectly and best... lenses I have ever had. Tutorial on how they work and always available for adjustments on the frames. would definitely recommend to family and friendsread more

Weixiang Song

15:37 22 Jan 21

The owner is very friendly and helpful. The price is very reasonable for everything. He's not trying to sell you the... most expensive products but to help me to choose the most suitable ones. The deals from the store is also very sweet. I will definately come back for other optical stuff I need.read more

Josh Durston

20:36 06 Jan 21

I purchased a pair of glasses at Premier. The service was excellent, and the owner was very helpful in guiding me... through the decisions regarding frame and lens choices. He is very knowledgeable about his products. It was impressive to see the computer controlled machine cutting my lens to precisely match the frames. I unfortunately damaged my new lenses shortly after getting them. The owner took care of the warranty process and had me fixed up within a week. Thanks.read more

Sahibjeet Singh Taneja

03:02 01 Jan 21

They have decent collection of mostly all brands. Compared to other places they had provided the best deal exactly upto... my budget with type of glasses i was looking for. I went to check the collection with no mind to buy one but eventually end up buying one as they got really amazing collection and over the top they were offering discounts on all. The owner was very helpful and answered all my queries. I would really recommend this place if you need looking for nice quality and service.read more

Yukki Y

19:52 31 Oct 20

The experience is superb. I have indeed visited many other places before I eventually decided to get my pair of... eyeglasses here. There are many things you will find compelling in this beautiful store: clean environment, wonderful customer service, cutting-edge technology, great pricing. For me personally, I was extremely pleased with the amazing knowledge of the owner and the fantastic collection of the eyeglasses. If you are a lady or a gentleman that looks for both fashion and quality, you will be very pleased with this store. I was so pleased that I decided to extend the favor and wrote my first review on Google Review.read more

Jio Wang

16:09 03 Oct 20

I decided to get a pair of contact lenses for the first time and I had an amazing experience at Premier Optical. First... of all, the owner is amazing!!! He really takes his time to explain, guide and recommend the right pair of contact lenses for you. As a first time contacts owner, I had a difficult time putting on and removing the lenses, but he took his time to guide me through the process. He even gave me another pair of different contact lenses so that I can compare and choose the right one based on my comfort. Not only was the service excellent, but you can tell that he is truly passionate about what he does!read more

Hannah Park

16:59 28 Sep 20

The service is impeccable here! I went to Premier Optical to get my glasses nose pads fixed and not only did they fix... them for free, but they also readjusted them to fit onto my nose comfortably! The optician is so friendly & generous and the place is very clean and proper (just having opened in February). Will definitely come back!read more

Castañeda Ochoa, Jorge

19:45 16 Sep 20

Shop is right across the street from the university so it's super convenient if you study or work at U Waterloo. Amin... was super friendly. The shop has a large selection of frames, but with his help, choosing the right ones for my budget was easy. Everything was fast as well. He booked me for the eye examination on the same day and had my glasses ready in less than a week. I even got an extra bottle of cleaning fluid for the lenses as a courtesy. Overall, very happy with my purchase. It just feels great to support a family owned, local business with nice selection and friendly staff.read more

Jennifer Wu

01:17 11 Sep 20

The eye exam went very smoothly and I'm very happy with the glasses and contact lenses I bought! Amin spent over an... hour helping me pick out a new frame and explaining to me the different types of lenses available, which was super helpful especially because my prescription is quite high. Additionally, he was super accommodating with shipping my purchases to my new address, and kept in touch to ensure I was happy with my purchase. COVID-19 protections were also well done; everyone was wearing masks the entire time and constantly sanitizing everything. I'd highly recommend them!read more

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