Warranty Information – Premier Optical
At Premier Optical, we are committed to providing you with quality eyewear products and services. Our warranty coverage is designed to protect your investment and ensure your satisfaction with every purchase. Below, you’ll find information on our warranty coverage, claims process, and tips for maintaining your eyewear.
1-Year Manufacturing Warranty
Coverage Duration
We offer a 1-year manufacturing warranty on all eyeglass frames and lenses purchased from Premier Optical. This warranty begins on the original purchase date and covers specific types of issues as outlined below.
What the Warranty Covers
Our 1-year warranty includes coverage for:
- Manufacturing Defects: Any faults in the materials or workmanship of frames or lenses, such as broken hinges, frame discoloration, or lens coating peeling, are covered.
- Accidental Damage: Minor accidental damage that may impact the integrity or functionality of the eyewear. (This does not cover severe damage caused by misuse, intentional breakage, or other exclusions noted below.)
What the Warranty Does Not Cover
- Scratches or damage to lenses resulting from normal wear and tear
- Loss or theft of the eyewear
- Damage resulting from improper care or unauthorized repairs
Warranty Claim Process
How to Claim
If you believe your eyewear qualifies for a warranty claim, please follow these steps:
- Contact Us: Reach out to us at (519) 888-1919 or email info@premieroptical.ca with your proof of purchase and a description of the issue.
- Bring in Your Eyewear: For in-store purchases, bring your eyewear to one of our Premier Optical locations. Our team will assess the damage and determine if it qualifies under warranty.
- Assessment and Resolution: If your claim is approved, we will either repair the item or replace it with a similar product at no additional cost.
Please note that warranty claims are subject to verification, and Premier Optical reserves the right to decline claims that do not meet warranty terms.
Additional Protection Plans
To further safeguard your eyewear investment, we offer optional extended protection plans for both frames and lenses, which provide added coverage for accidental damage and breakage beyond the standard 1-year warranty period. Contact us for details and plan pricing.
Eyewear Care Instructions
To maximize the longevity and quality of your eyewear, please follow these care guidelines:
- Cleaning: Use a microfiber cloth and lens cleaner specifically designed for eyeglasses. Avoid using household cleaners, which may damage lens coatings.
- Storage: Always store your eyewear in a protective case when not in use to avoid accidental damage.
- Avoid Excessive Heat: High temperatures can damage frame materials and lens coatings. Avoid leaving your eyewear in direct sunlight or hot environments.
Contact Us
If you have any questions about our warranty or your eligibility for a claim, please feel free to contact us: